Legal
Payment Policy
This policy explains payment methods, secure verification, payment failures, retries, and receipts for paid Hope Hub support sessions and donations.
Effective date: July 24, 2026
Accepted Payment Methods
Hope Hub accepts online payment methods supported by Razorpay, such as UPI, cards, net banking, and wallets where available. Payments are collected in Indian Rupees.
Secure Verification
After checkout, payment confirmation is verified by our backend with the payment gateway before a booking is treated as paid. We do not store full card, UPI, or bank credentials on Hope Hub servers.
Failed Or Cancelled Payments
If checkout fails or is cancelled, you may retry payment from the booking flow. If money was debited but the booking is not confirmed, contact support with your payment reference so we can verify the gateway record.
Refund Tracking
Approved refunds are tracked against the original payment. Refund timing depends on the payment gateway, bank, UPI, card, or wallet provider. Cancellation and refund eligibility is explained in our Cancellation & Refund Policy.
Receipts & Support
Payment confirmation details may be shared by email, SMS, WhatsApp, or shown in your account where available. For payment help, email contact@hopehub.in .