Legal
Cancellation & Refund Policy
This policy explains cancellations, rescheduling, and refunds for Hope Hub support sessions booked through hopehub.in.
Effective date: July 24, 2026
Session Fee
Hope Hub introductory support sessions are priced at INR 500 for a 30-minute consultation unless a different amount is clearly shown before payment.
Cancellation Before Confirmation
If your requested slot or care guide has not yet been confirmed, you may ask us to cancel the request. If payment was already collected and the session cannot be confirmed, we will offer a reschedule or refund.
Rescheduling
You may request rescheduling before the confirmed session time. Rescheduling depends on care team availability. Please contact us as early as possible using the contact details below.
Refund Eligibility
Refunds may be considered if the session was paid for but not delivered due to Hope Hub or care-team unavailability, duplicate payment, or a technical/payment error. Sessions that have already started or been completed are generally not refundable.
Refund Timeline
Approved refunds are initiated to the original payment method. Bank/payment gateway timelines may vary, but refunds commonly take 5-7 working days after initiation.
Payment Verification & Tracking
Online payments are verified securely with our payment gateway before a session is marked as paid. Failed, cancelled, duplicate, and refund events are logged against the original booking so our support team can review the status and help you retry or resolve the payment.
Contact For Refunds
For cancellation, reschedule, or refund support, email contact@hopehub.in .