Legal
Service Delivery / Shipping Policy
Hope Hub provides mental wellness support services digitally. We do not ship physical products for consultation bookings.
Effective date: July 24, 2026
Delivery Method
Paid Hope Hub sessions are delivered online through the support channel confirmed for the booking, such as web consultation, voice/video call, WhatsApp follow-up, Telegram follow-up, or another mutually confirmed digital channel.
Confirmation
After a user submits a request and completes payment where required, Hope Hub reviews the request and confirms the suitable support path, care team availability, and session timing.
Payment confirmation depends on secure gateway verification. If payment fails or is cancelled, the user may retry from the booking flow or contact support for help.
Delivery Timeline
Session timing depends on the slot selected by the user and care team availability. For community and contact requests, we typically respond within 24 hours.
No Physical Shipping
Hope Hub consultation and mental wellness services are digital services. No physical goods, courier tracking, or shipping charges apply to these bookings.
Support
For service delivery questions, contact contact@hopehub.in .