Privacy Policy

Information We Collect

We may collect details you submit through forms, including your name, contact details, concern type, preferred support channel, appointment request information, feedback, and any message you choose to share.

How We Use Information

We use submitted information to respond to requests, route you to suitable support, manage community or consultation workflows, improve our services, and maintain safety and reliability.

Cookies And Local Storage

Essential browser storage is used for sign-in, security, session continuity, preferences, bookings, and other features you request. Optional measurement and advertising cookies are used only after you choose “Accept optional cookies”. You can reject them initially or change your choice later through Cookie settings in the website footer.

Google Measurement And Advertising

With your permission, Hope Hub may use Google Ads conversion measurement and Google advertising services to understand whether a campaign resulted in a general action, such as opening a booking form, completing a booking, registering, starting live support, or opening our Telegram community. We configure these tags to disable ad personalisation and Google signals for this mental-wellness website. We do not send concern descriptions, assessment answers, chat content, diagnoses, or other health details in Google conversion events.

Google may process device, browser, page, consent and advertising-click information according to its own policies. You can learn more through Google’s Privacy Policy.

What We Do Not Use For Advertising

We do not create personalised advertising audiences from mental-health conditions, assessment results, counselling conversations, session notes, or other sensitive health information. Advertising measurement is kept separate from clinical and support records.

Retention And Security

We retain personal information only for as long as needed to provide the requested service, meet safety, payment, legal and accounting obligations, resolve disputes, and prevent misuse. Retention periods vary by record type. We use access controls, encryption in transit, monitoring and restricted administrative access, but no internet service can guarantee absolute security.

Your Choices And Requests

You may ask to access, correct, export or delete eligible personal information, or withdraw optional cookie consent. Some records may need to be retained where required for safety, fraud prevention, payments or law. Contact us using the address below and include enough information for us to verify and respond to your request securely.

Service Providers

We use carefully selected infrastructure, payment, communications, analytics and support providers only for the functions needed to operate Hope Hub. They may process limited information under their own terms and our applicable contractual controls.

Telegram And WhatsApp

If you join Telegram or WhatsApp groups, those platforms may process your account information under their own privacy policies. Use display names and privacy settings carefully, and avoid sharing sensitive personal details in public groups.

Health And Emergency Limits

Hope Hub is for supportive counselling, guidance, and mental wellness resources. It is not emergency care. If you are in immediate danger, contact local emergency services or Tele MANAS at 14416 in India.

Contact

For privacy questions, contact us at contact@hopehub.in .